There are several ways to get customer support from Discovery South Africa:
Note: For specific departments such as Vitality or Discovery Life, there may be separate contact details available on the Discovery South Africa website. Click here for Quick access What about on WhatsApp? Yes, you can also get customer support from Discovery South Africa through WhatsApp. Here's how to do it:
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Source : Discovery Insure
If you would like us to review your existing policy contact William in our Insurance Department email: service@daberistic.com The effects of the COVID-19 pandemic have changed the lives of everyone globally. Over the last couple of months, the world has endured much suffering and is now starting to adjust to this "new normal". Covid 19 has brought increases to many sectors, and this includes the insurance and motor sector. In the next few months, we may see the after math of lockdown, premium holidays, halting in operations and delayed shipments. One of the ongoing effects that insurers have endured over this time is the impact on the supply of vehicles, vehicle parts and paint globally. Paint prices alone have increased by 9% since last year. At the same time, the world is experiencing a severe shortage of semiconductors and microchips used in the production of vehicles. Furthermore, constraints in shipping and global transportation have resulted in an escalation in the cost and time to procure replacement parts. To highlight the severity of this effect, global shipping costs have increased by 170% during 2021 according to the Drewry World Container Index. As an insurer that is reliant on these factors, insurers have experienced this impact first-hand, resulting in a sharp escalation in both vehicle repair costs and the cost of total losses such as write-offs and thefts. Insurers have seen that vehicle repair costs have far outpaced inflation and are up to 9% higher in the last six months alone (resulting in an annualised rate of 18% per annum). The rate of vehicle depreciation from year to year is also lower than historically experienced due to the growing demand for second-hand cars. This is a global phenomenon and has affected vehicle traders and insurers around the world. To keep premiums truly in line with risks, some insurers are looking at special additional increases for clients who have high loss ratios exceeding 80% (over 3 years). The reason that this is being done is to try manage and keep claims and premium contributions fair between all clients under the insurer. At the same time as vehicle claims have been increasing, Insurers have also seen an unexpected rise in the frequency and value of home insurance claims from building costs to electronic replacement items. As an example, in 2021 Discovery Insure experienced 37% more hours of loadshedding than in 2020, resulting in a 23% increase in power surge claims. These global circumstances are unprecedented and far beyond what may be considered normal or allowed for in standard insurance pricing. Contact us to get a comparative and we might get you a cheaper premium than your current insurer, contact Marizka tel (011)658-1333 email: service@daberistic.com For urgent assistance and to prevent delayed turnaround times due to reduced number of staff between 20th December 2021 to 3rd January 2022, please contact your insurance provider on the contact numbers below.
Medical Aid 1. Discovery Health: 086 099 8877 2. Fedhealth: 0860 002 153 3. Momentum Health: 0860 11 78 59 4. Bonitas: 086 000 2108 5. BonCap Members: 0861 239 333 Hospitals in Gauteng 1. Bedford Gardens: 011 677 8500 2. Life Fourways Hospital (Fourways): 011 875 1000 3. Morningside Medi-Clinic (Sandton): 011 282 5000 4. Sunninghill Hospital: 011 806 1500 5. Garden City Hospital: 011 495 5000 6. Waterfall City Hospital (Kyalami): 011 304 6600 7. Glynnwood hospital- 011 741 5000 Life cover 1. Discovery Life: 0860 00 54 33 2. Liberty: 0860 456 789 3. Momentum Myriad: 0860 69 74 23 4. Old Mutual Greenlight: 0860 50 60 70 5. Old Mutual Self-service support centre: 0860 60 65 00 6. Sanlam: 0860 726 526 Short-term Insurance (Car & Business) 1. CIB: 0860 104 952 2. Momentum: 086 078 4767 3. Brolink: 0861 338 339 4. Santam: 0860 505 911 5. Discovery Insure: 0860 999 911 6. Echelon: 0860 200 002 / 083 789 9932 7. First Road Assist: 0860 911 326 Emergency services 1. Netcare 911: 082 911 2. ER24: 084 124 3. Ambulance: 10177 4. Police: 10111 In South Africa, having a car is a necessity which at the same time brings the risk of a motor accident. In this article we share some info on what to do after an accident, so that you are better prepared.
Here’s our guide to what to do after an accident: 1.Remain calm and put safety first. Switch on your hazards to warn other drivers. Many people often get out of the car immediately check for damages (or in some cases, argue with the other party), without first checking surroundings. This is very dangerous, particularly on a highway or major roads. 2.If you can, move any cars that may disrupt traffic – before moving take pictures of position car was and any other car involved in the accident. If you can also make marks on the road with chalk or spray paint. If car can’t be moved, call your insurer to get towing service. 3.If you feel unwell after the incident, limit your movement, and wait for paramedics to arrive on the scene. If there are pedestrians that have been injured, or if there is property damaged, it is road law in South Africa you have to remain at the scene of an accident until the police have arrived. 4.Record the following details:
7.Inform your insurance broker after the incident and provide true and accurate information, so that the claim can be processed without delay. If you would like us to do a comparative quote on your current insurance email: service@daberistic.com tel: 011 658 1333. Discovery Insure is celebrating 10 years of bringing clients the very best in innovative and rewarding car and home insurance. Now Discovery Insure is bringing more rich enhancements to clients, while continuing to reward clients for driving less and driving well. These enhancements include benefits to protect the whole family, such as updates to our car seat benefit, a unique safety feature, new tools for driving safely, and more. 1. Keeping our children safe on the road with enhanced car seat discounts. Having the correct car seat can significantly reduce your child's risk of injury or fatality if you are involved in a vehicle accident. Discovery has DOUBLED the discounts on car seats from partners: Toys R Us and Born Fabulous. Vitality Drive clients can get up to 50% off car seats, based on their Vitality Drive status. In addition, you will also have access to a wider range of car seats, making child safety on the roads much more accessible. There is also an extension on the benefit to give clients the opportunity to replace a damaged car seat in the event of a motor vehicle accident at no additional cost The increased discount is available from June 2021 onwards. The car seat replacement benefit will be available in 2021, quarter 3. Read more about the car seat benefit and how to redeem your voucher. 2. The Discovery Insure Driving Academy Being at the forefront of innovation and technology, the Discovery Driving Academy places the driver in an artificial environment which is designed to mimic an actual driving experience. The simulator itself mimics a real car and includes an accelerator, brake, clutch, gearbox, indicators and windscreen wipers. The Discovery Driving Academy allows drivers to have:
Courses available The Discovery Driving Academy is available to all members of the public. Discovery clients get 25% off the course fees but as a Discovery Insure client, you get a 50% discount. Other courses for other levels of experience will soon be added. The Driving Academy can be found at 1 Discovery Place, and will be available from April 2021. Bookings we will be available on the Discovery website. 3. Additional protection with Motion Alert for the Crowd Search Sensor Vitality Drive clients automatically have access to state-of-the-art safety features. The Crowd Search Sensor now offers an additional layer of protection using new telematics technology. How it works Motion Alert uses the latest telematics technology to identify when your phone is not in the vehicle at the time that the vehicle is moving, thus alerting you to possible theft of your vehicle. 4. New services with Vitality Drive Vitality Drive is Discovery Insure's unique driver behaviour programme that rewards you for driving well. In order to help you manage your driving behaviour even better, Discovery has upgraded the monthly Vitality Drive performance dashboard effective from May 2021. What's new on your Dashboard? You will be able to view:
At the Drive Centres, you can:
Keep an eye out for your new personalised Dashboardand visit www.discovery.co.za to find the location of the Discovery Drive Centre closest to you. 5. Upgrade to the latest Apple or Samsung cellphone every year With our Purple Plan, you can upgrade to the latest Apple or Samsung cellphone every year! We are excited to announce that we have a brand new partnership with Cellucity in addition to our partnership with iStore. To qualify for the cellphone upgrade, you must have:
If you qualify, email the Discovery Insure Partners team at dipartners@discovery.co.za and Discovery Insure will provide you with a voucher of R10 000 which you can use at any iStore or Cellucity. You will need to pay any amounts that are more than the R10 000. If you choose to trade in your existing cellphone, it will contribute towards the cost of the new cellphone. We are excited to give you this update and we are sure that you will get great value from it. Get more information about Discovery Insure's Purple Plan cellphone upgrade benefit. 6. Keeping your personal information safe As a valued client we would like to make sure you experience the best service, stay informed and have access to all the information pertaining to your insurance plan. This is why we are gradually changing the way we communicate with you in accordance with the POPI Act. Going forward, all communication that contains personal information will be accessed via a secure log in on the website or on the app. Follow this guide on your personal information to make sure you have updated your contact details and security settings on the website and mobile app. Source: Discovery Insure
Discovery announced a number of key product enhancements that respond specifically to insurance needs around COVID-19, as well as the results of two critical research papers on COVID-19 in South Africa. Hylton Kallner, Discovery South Africa CEO says, “Our response to the COVID-19 pandemic has been guided by our core purpose of making people healthier. In the context of this pandemic, it is more critical than ever that we work hard every day to support clients with access to healthcare cover and comprehensive financial protection, and that we provide them with the necessary tools to promote behaviour that encourages healthy lifestyle choices.” The Group earlier introduced healthcare cover specific to COVID-19 through the WHO Global Outbreak benefit and tailored Vitality to help encourage people to stay healthy and active at home. In partnership with Vodacom, the Group made online doctor consultations available to South Africans through a virtual healthcare platform that gives free access to reliable information, risk screening and the ability to effectively ‘dial a doctor’ from the safety of their home. Kallner explains, “Discovery has access to one of the largest population data sets on a variety of factors relevant to the COVID-19 experience. Ranging from clinical, to financial and behavioural data, we are in a unique position to understand the long-term impact of COVID-19 in South Africa, and to design the necessary product structures to better support clients.” Together with emerging experience from other parts of the world, Discovery data highlights the importance of regular screening, appropriate testing and understanding and managing an individual’s health risk. This has informed the expansion of new benefits in response to changes brought about by COVID-19. These provide clients with proactive risk monitoring and assistance; providing cover for different severe illness outcomes due to COVID-19; adequate health protection over a longer term; and rewards that adapt to new lifestyles. A new COVID-19 risk assessment tool to be made available to all South Africans “We have undertaken the analysis to create an accessible COVID-19 risk assessment tool, that will be released on the Discovery app and the website helping people to understand their risk for COVID-19, to know their health risks that increase the likelihood of hospitalisation, and access funding for testing and health monitoring for those at a high risk for compilations,” says Kallner. The assessment will look at a member’s risks compared with that of the membership base in an area. “Members will be able to complete the assessment over time and keep track of their history. When testing is recommended, the assessment tool guides them to an online doctor consultation in a network. More than 6 500 members of Discovery Health Medical Scheme (DHMS) have consulted with their doctors online over the past couple of months, helping to contain the spread of the virus,” he says. “What we know now is that high blood pressure, cholesterol, blood glucose and body mass index are leading risk indicators of developing complications. We want to help members on all health plans to understand and manage these factors to mitigate the risk of complications from COVID-19. From June, any result from a Vitality Health Check that places someone at a high risk for complications will trigger a referral for advice through one online doctor or nurse consultation in the network, which the Scheme will fund in full,” says Kallner. In addition to the forthcoming COVID-19 risk assessment tool, other key enhancements announced by the Group include: Discovery Health expands access to fully funded COVID-19 testing and high-risk monitoring The WHO Outbreak benefit, first announced in early March, has been enhanced further to provide comprehensive cover for COVID-19 over the longer term. It now provides cover for two PCR tests for each beneficiary in a year, following screening by a healthcare professional and will be funded from the risk benefit regardless of the result. Healthcare professionals who are members of DHMS, will have cover for four PCR tests in a year. Discovery Health will assist members at higher risk of COVID-19 complications with funded telephonic consultations with a wellness specialist to monitor their current physical and mental wellbeing and make referrals to virtual healthcare services. DHMS will fund a pulse oximeter– used to monitor oxygen saturation from an early stage – for members at high risk of COVID-19 complications. This will be funded in full if obtained from a network provider. Members will also have access to three consultations with a wellness consultant to monitor oxygen and make a referral to a GP when necessary. Employer groups also have access to a variety of benefits that can help to manage COVID19 in the workplace. A comprehensive information hub, management of high-risk employees, contact tracing and access to screening and online doctor consultations are all available to employers through Discovery Healthy Company. Discovery Insure rewards clients for driving less Premium cash back even when driving shorter distances through the Dynamic Distance cash back that rewards low kilometres. Clients can earn up to 25% motor premium cash back every month when they drive between 0km and 249km in a month and they can still earn up to 50% fuel cash back when they drive more. Vitality Drive Active Rewards has been enhanced so that a client’s drive goal each week is based on their driving behaviour and not on the number of kilometres driven. Discovery Vitality tailored for seniors Vitality Health Check tailored for people aged 65 years and older, recommending specific and age-appropriate health screenings, preventive tests and vaccinations, including a risk assessment score for COVID-19. Three clinically validated screening tests help with early detection of age-related risks of hearing loss, visual perception, and balance and leg strength to prevent injuries from falling. The standard set of preventive tests follow, which include blood pressure, blood glucose, cholesterol, weight and smoking status. The acceptable ranges for weight and blood pressure are altered to consider the changes at an older age. Preventive steps include recommended vaccines such as the flu vaccine and the pneumococcal vaccine to prevent pneumonia. Results are summarised in reports and provide targeted health tracking, clinical risk projections and healthcare referrals based on the health assessment. It can be accompanied by a Vitality Functional Assessment which is an eight-part physical assessment to identify the risk of early frailty or disability and offers tailored workout routines to support healthy ageing. Discovery Life enhances Severe Illness Benefit to automatically cover multi-organ complications associated with COVID-19 Clients have full cover for COVID-19 related claims under their Discovery Life cover. A new multi-organ benefit has been included as a category under the Severe Illness Benefit to provide relevant cover for the complications associated with COVID-19. COVID-19 presents varying respiratory, cardiac, renal and liver complications. The multi-organ benefit is a category within the Severe Illness Benefit and complements existing severe illness body systems to provide payments by the level of acute multi-organ failure, resulting in payments of 50% to 100% of the severe illness benefit. Discovery Life is also taking a proactive approach to providing cover and is currently tracking 203 clients who haveCOVID-19 to manage claims from any of their available Life, Severe Illness and Income Continuation Benefits. If you would like more information on any of the products please contact Koketso email: info@daberistic.com tel:(011)658-1333 Source: Discovery |
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January 2025
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