Vitality is the largest wellness programme in South Africa, as well as globally. It helps members know their health, improve their health and enjoy rewards. Here are the highlights of the 2024 update: 1. The next evolution of HealthyFood Since its introduction to the Vitality programme in 2009, the Vitality HealthyFood benefit has succeeded in making healthy choices more affordable, driving behaviour change and ultimately resulting in better health outcomes for members. Vitality HealthyFood is a benefit loved and used by members. The most popular food items purchased are: Bananas (3.6 million bags) Potatos (3.1 million bags) Cucumber (2.8 million) Grocery delivery has become increasingly popular with South African households since the COVID-19 pandemic, becoming a part of the weekly routine for many and influencing the choice of preferred grocery retailer. In 2024, it's enhancing the benefit by introducing Checkers as a new Vitality HealthyFood partner. Checkers' home delivery service, Sixty60, has already become a household brand. It will go live on Vitality in the second half of 2024. Plus, it's revamping the benefit by offering members the choice of an in-store and online grocery partner. For example, a member can choose Woolworths as the Primary in-store partner and Checkers as the Primary online grocery partner. 2. Exercise anywhere with Vitality Fitness For over 25 years, Vitality’s fitness benefits have driven hundreds of thousands of Vitality members to get healthier and rewarded. From 2024, we’re addressing individual exercise needs with Vitality Fitness – a first-of-its-kind integrated exercise ecosystem. Through Vitality Fitness, members can now access a variety of exercise opportunities at the gym and beyond. This includes combat sports, CrossFit, dance, HIIT, pilates, padel, yoga. 3. Encouraging engagement with the Vitality Health Check The Vitality Health Check gives Vitality members a valuable snapshot of their health status. By completing a Vitality Health Check, members can detect lifestyle-related diseases early and manage their health risks with tailored interventions. In 2024, the Vitality Health Check becomes more valuable than ever before, with discount structures and Vitality points being adjusted accordingly. All rewards including flights, HealthyFood, HealthyCare, Sports gear and equipment require an annual VItality Health Check to increase the discount to 25%. 4. Introducing a new measure of cardio fitness to the Vitality programme
Cardio fitness is a measure of how well the respiratory and circulatory system supply oxygen during sustained periods of physical activity. The most reliable and valid measure of cardio fitness is VO2 max. From next year, members will earn up to 10,000 Vitality points based on their VO2 max estimates measured on their Apple, Garmin or Samsung fitness device. 5. Improving the experience for new Vitality member From December 2023, new Discovery Health Medical Scheme members who have signed up for Vitality will have immediate access to Vitality benefits and rewards and no longer have to wait until the start date of their health policy. New Discovery Health Medical Scheme members joining Vitality get to enjoy Vitality for free from the month they join, as well as the following 2 months. 2024 Vitality premium: Single R359 M+1 R439 M+2+ R509
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There are several ways to get customer support from Discovery South Africa:
Note: For specific departments such as Vitality or Discovery Life, there may be separate contact details available on the Discovery South Africa website. Click here for Quick access What about on WhatsApp? Yes, you can also get customer support from Discovery South Africa through WhatsApp. Here's how to do it:
The need to prepare financially for funerals is one of the major drivers of insurance in South Africa. This has resulted in a highly accessed market with a number of providers across the industry. With policyholders demonstrating significant differences in mortality risk, combined with minimal underwriting, large cross subsidies are inherent in the market today and present a clear opportunity for disruption. Discovery Funeral Plan 2.0 Discovery now brings you a unique policy that not only covers these costs ,but also provides additional value through discounts and premiums back in cash. If you would like to apply for funeral cover contact Namhla email: service@daberistic.com tel(011)658-1333
Discovery’s additional benefit the WELLTH fund came into effect on 01 January 2023. This benefit is a once-off benefit to all medical aid members in which it provides up to R10,000 in additional cover for a family’s healthcare needs. Fund Allocation The WELLTH Fund will be activated in 2023, once members completed their health check in 2022 or 2023 This sets the baseline for a member’s Health Status. To activate the WELLTH Fund, every person on a membership certificate aged 2+ must first complete their relevant health check at a healthcare provider in Discovery’s Wellness Network. Once the member and all their dependents have completed their Health Checks, they will have access to WELLTH Fund of up to R10,000, below is a chart of how funds are allocated. Where to use your WELLTH Fund The WELLTH Fund covers over and above the annual Screening and Prevention Benefit. Discovery App WELLTH fund tracking On your Discovery APP the WELLTH Fund Dashboard (shown below) will allow members to view all available health checks and recommended next best actions, book consultations and keep track of their use of the WELLTH Fund. How tests are covered
This benefit is available once per beneficiary, per lifetime. Discovery pays the above healthcare services from the WELLTH Fund up to the Scheme Rate and up to your WELLTH Fund limit. Some of these tests and treatments have a rand value limit depending on the number of active dependents you have on your membership. Once you have reached your allocated rand value limit for the tests, Discovery will pay any extra screening and preventive tests and treatments from your available day-to-day benefits, where applicable. The Scheme’s clinical entry criteria, treatment guidelines and protocols apply. The normal claims process applies. Discovery will automatically pay this from your WELLTH Fund. FAQ
Yes, the WELLTH Fund covers the following specific medical devices if they have a registered NAPPI code and are bought from a registered healthcare provider with a valid practice number (such as a pharmacy or doctor):
It depends on which health plan you have. Plan network rules apply for members on Smart and KeyCare plans:
Members on all other plans may use a provider of their choice and do not have to use a network provider to be covered by the WELLTH Fund. 4. The WELLTH Fund tool has recommended a list of check-ups that I should go for, am I only covered for these check-ups? No, the WELLTH Fund Tool is just a guide for which screening check-ups are most suitable for you, based on your age and gender. However, you can go for any of the screening and preventative check-ups covered by the WELLTH Fund - you don't have to go for those recommended by the tool. 5. Can I claim for medication from the WELLTH Fund? No, you cannot claim any medication from the WELLTH Fund. 6. How can I book an appointment to use my WELLTH Fund?
For more information, please contact our Health department on 011 658 1333 or email us on service@daberistic.com Source: Discovery If you have Vitality and your children are under your policy, Kids under the age of 18 can enjoy free movie tickets and adults can enjoy half-price movie tickets! So how do you get your kids to enjoy free movies? Children between 2 and 18 years old on a Vitality Health policy can watch movies for free at selected cinemas before 7pm, after completion of an online Kids Vitality Health Review. Complete the Kids Vitality Health Review every 12 months to keep the Vitality Kids movie benefit. The Vitality Kids movie benefit is not available to Vitality Active members.
To get assistance with activating your Vitality Kids contact Jo in our Health department, email service@daberistic.com, Tel 011-658-1333, Option 2 for Medical Aid. For urgent assistance and to prevent delayed turnaround times due to reduced number of staff between 20th December 2021 to 3rd January 2022, please contact your insurance provider on the contact numbers below.
Medical Aid 1. Discovery Health: 086 099 8877 2. Fedhealth: 0860 002 153 3. Momentum Health: 0860 11 78 59 4. Bonitas: 086 000 2108 5. BonCap Members: 0861 239 333 Hospitals in Gauteng 1. Bedford Gardens: 011 677 8500 2. Life Fourways Hospital (Fourways): 011 875 1000 3. Morningside Medi-Clinic (Sandton): 011 282 5000 4. Sunninghill Hospital: 011 806 1500 5. Garden City Hospital: 011 495 5000 6. Waterfall City Hospital (Kyalami): 011 304 6600 7. Glynnwood hospital- 011 741 5000 Life cover 1. Discovery Life: 0860 00 54 33 2. Liberty: 0860 456 789 3. Momentum Myriad: 0860 69 74 23 4. Old Mutual Greenlight: 0860 50 60 70 5. Old Mutual Self-service support centre: 0860 60 65 00 6. Sanlam: 0860 726 526 Short-term Insurance (Car & Business) 1. CIB: 0860 104 952 2. Momentum: 086 078 4767 3. Brolink: 0861 338 339 4. Santam: 0860 505 911 5. Discovery Insure: 0860 999 911 6. Echelon: 0860 200 002 / 083 789 9932 7. First Road Assist: 0860 911 326 Emergency services 1. Netcare 911: 082 911 2. ER24: 084 124 3. Ambulance: 10177 4. Police: 10111 Discovery has further enhanced their COVID-19 hub, adding videos, infographics & articles at a central points. Discovery COVID-19 navigator offers to guide & support everyone through their vaccination journey; Everything you need to know COVID-19 podcasts Understanding vaccines Join the conversations with Dr Noluthando Nematswerani as they unpack the details around COVID-19 vaccines. They dive into how vaccines work, we look at how COVID-19 vaccines protect us by strengthening the immune system. The videos with Dr Noluthando Nematswerani, are available on Understanding vaccines & our YouTube channel: Why is getting my COVID-19 vaccine important Why should I be vaccinated if I've already had COVID-19 Why have some countries made COVID-19 vaccines compulsory? Can we achieve population immunity for COVID-19 What's South Africa's COVID-19 vaccine authorization process? How do vaccines work? Why were COVID-19 vaccines developed so fast? Did COVID-19 vaccines go through all required clinical trials? How do we know the COVID-19 vaccine is safe in the long term? Which COVID-19 vaccines are available in South Africa? There is also a longer video, the panel discuss COVID-19 trends and vaccination progress To register for vaccination please go to Discovery COVID-19 Vaccination Portal & register on EVDS!!! As a Discovery member you will be able to access your digital Vaccine certificate on your Discovery app. Source: Discovery |
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January 2025
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