There are several ways to get customer support from Discovery South Africa:
Note: For specific departments such as Vitality or Discovery Life, there may be separate contact details available on the Discovery South Africa website. Click here for Quick access What about on WhatsApp? Yes, you can also get customer support from Discovery South Africa through WhatsApp. Here's how to do it:
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Discovery Life gave us an update on the Evolution of Discovery Life for 2023. Discovery has pioneered the evolution of Life Insurance in three distinct phase: The separation of risk from investment, the introduction of the Shared-value Insurance model, and now, the personalization of the client experience through digitisation. Each phase embodies innovative product that meet Discovery client needs and create unmatched value, while making them healthier, and enhancing and protecting their lives. Discovery Life has introduced the revolutionary new Discovery Life Plan 3.0 – The Future of Life Insurance, Now. On 22nd February 2023 Discovery have introduced the Discovery Life Plan 3.0, which personalises life insurance through digitisation, to deliver a seamless and hassle-free experience for you and your clients. As we move towards the modern digital era, this next-generation life insurance will be accessed on the mobile phone, offering your clients convenience and ease. This plan includes:
If you would like us to prepare on a Life quote for you contact Kevin or Sandra in our Life Department email: service@daberistic.com tel: (011)658-1333
If you have Vitality and your children are under your policy, Kids under the age of 18 can enjoy free movie tickets and adults can enjoy half-price movie tickets! So how do you get your kids to enjoy free movies? Children between 2 and 18 years old on a Vitality Health policy can watch movies for free at selected cinemas before 7pm, after completion of an online Kids Vitality Health Review. Complete the Kids Vitality Health Review every 12 months to keep the Vitality Kids movie benefit. The Vitality Kids movie benefit is not available to Vitality Active members.
To get assistance with activating your Vitality Kids contact Jo in our Health department, email service@daberistic.com, Tel 011-658-1333, Option 2 for Medical Aid. Over the last two years, we have witnessed the COVID-19 pandemic ravaging around the world, causing countless deaths and immeasurable suffering. Thanks to the rapid development and deployment of COVID vaccines, the situation is starting to be brought under control.
Locally, life insurance companies have experienced many COVID related death claims, increasing their claim costs by billions of Rands. As a result, they reviewed life insurance premium rates and informed brokers that, if a life insurance applicant is not vaccinated against COVID or cannot provide proof of COVID vaccinations, they would load the life insurance premium by up the 50%. Recently, as the COVID infection wave starts to stablise and more people are vaccinated, life insurance companies reviewed their underwriting requirements and relax the conditions accordingly. Liberty says the for life insurance applicants not vaccinated, they will not increase their life insurance premium unless the applicant is over the age of 60. Old Mutual says they will not load the life insurance premium for applicants below the age of 50. Discovery Life also confirms they will not load the life insurance premium. In addition, they provide an incentive: If the life insurance applicant can provide proof of vaccination within the first year of life insurance policy, they will refund up to 100% of the first year policy premiums, based on the client's medical and Vitality status. The move by life assurers to proactively review their underwriting conditions is welcomed, especially in the current inflationary economic environment. Written by: Kevin Yeh, CFP® Being diagnosed with a severe illness may dramatically impact your life in the short term and long term. You can have peace of mind, knowing that you will have sufficient funds available to pay for possible medical treatments, home nursing or any other costs that may arise. Example John has a Severe Illness Benefit of R1 000 000. John submits a claim for his illness, acute renal failure which require further treatments. This condition is life-threatening, has several causes and is a common complication after any type of surgery. Although this condition is not cancer or a stroke, only prompt diagnosis and treatment can reduce the his risk of death. John qualifies for a 50% payout, providing him with R500 000 to use towards additional expenses and homecare assistance. Due to the benefit payout, John’s family can now focus on supporting him emotionally and not worry about financial hardship. Do I really need severe illness cover? It's a good question and if you're relatively young and in good health, you may think the answer to be a resounding no. But for a more accurate assessment of your potential risk factors, a look at actual statistics might help shed some valuable light. Over the past year, the severe illness claims paid out to Discovery Life clients have painted an interesting picture with these stats Few years ago: On average, 38% of claimants in 2015 were female, while the majority of 62% were male. Of the claims made, a full 51% paid out to females were for cancer-related diseases, compared to 31% for men. While claims made for body systems such as gastrointestinal, ear nose and throat, respiratory, eye and musculoskeletal tended to be evenly paid out between genders, a total of 35% of claims made by men were due to heart and artery conditions, compared to just 8% for women. Finally, claimants between the ages of 41 and 60 were by far in the majority, representing 61% of claims made in 2015, with claimants from 26 to 40 representing only 16%. What these figures clearly indicate is that no matter your gender, age or health profile, severe illness cover always needs to be a priority not for you, then for the continued well-being and support of your family. Cover for severe illness When choosing your level of cover you should consider any outstanding debt and other liabilities that you would have to settle if you were to become severely ill. It is also important to consider the cost of modifications or lifestyle changes that would be required as a result of a severe illness. If you would like us to do a quote for your Life and Severe Illness cover please contact Kevin in our Life Department email: service@daberistic.com tel:(011)658-1333 On the 3rd of August, Kevin got a text message telling him R49,432.31 has been paid into his bank account. How did that happen? And would you like to get it as well? You can watch the Youtube video by clicking in the picture above or continue to read below how!
So in the early morning of the 3rd August 2021, this text message came to my iPhone at 2:48am: Congratulations, your Discovery Life Health Integrator Payback benefit of R49,423.31 that rewards you for looking after your health with Vitality has been released successfully.Later that day, at 9:51am, this text message came to my iPhone: Payment for your Discovery Life policy Health Integrator PayBack for R49,432.31 has been made. It will show in your account in the next four working days. Then I checked my FNB bank account, and indeed I have received this money into my bank account! I was ecstatic. This is a lovely bonus to receive. So why Discovery Life pays me this bonus? It relates to my Discovery Life policy. I took up my Discovery Life policy with my then broker Jose Afonso, in 2003. And I have been paying for it since. How a Discovery Life policy works is, if you are a Discovery Health member, and a Vitality member, you can get your Discovery Life policy Health integrated, to get a discounted premium, as well as Health Integrator PayBacks. With my policy, I receive such paybacks every five years. It is based on my Health claims, or medical aid claims, as well as my Vitality status every year. The lower the medical aid claims, and the higher the Vitality status, the higher the percentage of life insurance premiums is paid back to me. Discovery Life calculates the percentage of payback based on medical aid claims and Vitality status every year, then aggregate over five years, to pay me the payback every five years. Since I have been good at keeping medical aid claims low and maintaining Vitality diamond status, the highest Vitality status you can achieve on Vitality, I get up to 50% of my life insurance premiums back. So essentially I only pay half price for my life insurance benefits. Sounds good? So what do you need to do in order to get 50% of your life insurance premiums back in bonuses?
Number 4, stay healthy, engage with Vitality and improve your health. You should work to reach Vitality diamond status and stay a diamond member. If you do step 4 consistently, as part of your lifestyle, then you will reap the best rewards from the Discovery ecosystem and a Discovery Life policy. It is important that you understand how Vitality works, how to get Vitality points, so you can get to the highest diamond level as soon as possible. Vitality rules change all the time, at least annually, so it is important to know the changes and play the game to get your points. Vitality does make it harder and harder every year for you to get points, only recently I found to my dismay that 5,000 steps a day can only accumulate 1,000 points a year, not great as I and my wife need to get 100,000 points this year to maintain our diamond status! If you take out a new DIscovery Life policy, you can choose to have Annual PayBack, whereby you get an amount paid back to you annually, then an additional amount every five years. You can also select the Double PayBack option, where you choose to receive your PayBacks five years later and double your payback amount. So if you have or aspire to have a healthy lifestyle, eat healthy, exercise regularly, keep fit, like technology and gadgets, and like a challenge, Vitality is for you, Discovery Life is for you, and you are well on your way to get the best rewards and paybacks. So who is Discovery Life not for? If you do not like to live healthily, you do not watch what you eat, you don't exercise, you don't like to keep up with technology and gadgets, you don't like the idea of working hard to get something back, keeping up with all the changes of the Vitality programme, or you have many medical aid claims, then Discovery Life is probably not suitable for you. If you have any questions or would like to review your life cover, email service@daberistic.com or WhatsApp 0762005488, and we will contact you. For urgent assistance and to prevent delayed turnaround times due to reduced number of staff between 20th December 2021 to 3rd January 2022, please contact your insurance provider on the contact numbers below.
Medical Aid 1. Discovery Health: 086 099 8877 2. Fedhealth: 0860 002 153 3. Momentum Health: 0860 11 78 59 4. Bonitas: 086 000 2108 5. BonCap Members: 0861 239 333 Hospitals in Gauteng 1. Bedford Gardens: 011 677 8500 2. Life Fourways Hospital (Fourways): 011 875 1000 3. Morningside Medi-Clinic (Sandton): 011 282 5000 4. Sunninghill Hospital: 011 806 1500 5. Garden City Hospital: 011 495 5000 6. Waterfall City Hospital (Kyalami): 011 304 6600 7. Glynnwood hospital- 011 741 5000 Life cover 1. Discovery Life: 0860 00 54 33 2. Liberty: 0860 456 789 3. Momentum Myriad: 0860 69 74 23 4. Old Mutual Greenlight: 0860 50 60 70 5. Old Mutual Self-service support centre: 0860 60 65 00 6. Sanlam: 0860 726 526 Short-term Insurance (Car & Business) 1. CIB: 0860 104 952 2. Momentum: 086 078 4767 3. Brolink: 0861 338 339 4. Santam: 0860 505 911 5. Discovery Insure: 0860 999 911 6. Echelon: 0860 200 002 / 083 789 9932 7. First Road Assist: 0860 911 326 Emergency services 1. Netcare 911: 082 911 2. ER24: 084 124 3. Ambulance: 10177 4. Police: 10111 |
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January 2025
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