DID YOU KNOW: Digital cards give you access to your Discovery Health Medical Scheme membership card in a digital format on your smartphone device. This is a safe and secure way to store, access and view your details. It serves the same purpose as the plastic cards except they are always kept up to date in real time with your membership status. As a Discovery Health Medical Scheme member, you can use your digital card when you visit a healthcare professional as they will use your details on the card to identify you and confirm your Discovery Health Medical Scheme membership. Your digital Discovery Health Medical Scheme membership card does not replace your plastic Discovery Health Medical Scheme membership card; it offers you a digital solution to carry your card. If you have an iPhone or iPod Touch, you can also store this card on the Passbook app. For more information, click here or contact a Daberistic healthcare consultant on 011-658 1333.
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By Edmond Lee, Insurance Advisor
On any given day, if you switch on the TV, or read a magazine, or just cruising around town, it is difficult not to notice the advertisements by insurance companies – and yes, there are many of them out there. Besides the different logos and colour schemes they use, it is often difficult to tell their differences, but as the saying goes, “never judge a book by its cover”, their differences lie at the core of their business model and operations. In recent years, insurance regulators have imposed more stringent measures to ensure that customers are treated fairly. This not only levelled the playing field but also prompted brokers and insurers to enhance their business model in order to stay relevant. This includes enhancing customer experience, promoting customer engagement, upgrading system capability, improving product features, providing valued-added offerings – just to name a few. These factors ultimately determine the success of an insurer in this day and age. A success story in the South Africa short-term insurance market is Discovery Insure, which has grown exponentially since its launch in 2011. The product itself has been distinctive right from the start, with safe-driving incentives as a core part of it. In addition, as the new kid on the block, they have the luxury of utilising newest process and system which promote better efficiency. As a case in point, a client of ours phoned our emergency line on a rainy Saturday after his car skid off the road between two busy highways. The client was clearly shocked and worried - we immediately called Discovery 911 and requested help. We sent them the client’s location via Whatsapp which already made life much easier for everyone. They then dispatched a tow truck who arrived on the scene in less than an hour. And there’s more – they also dispatched a taxi to pick up the client, and since the client has selected the optional car hire benefit, he was taken to the nearest car rental depot where he picked up a rental car, and off he went. In the case above, everything was seamless and it is a great example of how internal systems and processes can enhance customer experience. For us as intermediaries, it is also imperative to choose insurers who have the capability and credibility to truly meet clients’ needs and provide help when it is needed – this is ultimately what insurance is about. We believe that by providing the right advice and solution to clients, we can create win-win relationships which will ultimately benefit everyone. If you are looking for advice on your short-term insurance needs, you can contact us on the following channels: - WeChat: daberistic - Email: ShortTerm@Daberistic.com - Phone: working hours 011 658 1333. After hours:076 200 5488 Allan Gray, a leading investment platform in South Africa, is leading the way in technological innovation by introducing digital transaction authorisation. For years, clients have been able to give instructions online. Instructions include additional contributions and fund switches. For clients that prefer to submit instructions via their financial advisors, from November 2018, we are able to generate instructions on Allan Gray Online and send to you via email to approve such transactions digitally. This means saving time, saving paper, saving money. There are four key benefits when you work with your Advisor this way digitally: Speak to your Financial Advisor if you would like to make use of such digital service.
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January 2025
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