It’s been a challenging time for South Africans: recovering from the effects of the COVID-19 pandemic, unprecedented vehicle inflation, rising fuel prices, devastating floods and over 50 days of continual loadshedding. All citizens and businesses have been impacted by these events and this is also true for the insurance industry. During lockdown, most insurers experienced saw a decline in the frequency of claims as a direct result of the restrictions imposed on the movement of our clients. Motor was impacted positively, and insurers saw a significant decline in accident, glass, and theft claims. Similar trends were experienced with regard to home contents, with a decline in burglary and theft claims. During this period, some insurers provided premium relief, reduced renewal increases, and refunded a portion of premiums. As restrictions have eased, there has been a return to a more normalised claims frequency trend, with adverse weather conditions in many parts of the country adding incremental pressure to claims volumes. Vehicle repair costs have increased well above inflation and the nature of vehicle thefts has changed, with newer and more expensive vehicles now being stolen. Similarly, the average cost of contents and building claims has increased to new levels, with a particular increase experienced in the number of power-surge claims. While you will be aware that rate and sum insured adjustments are routinely performed in our business, the significance of the above claims experience will unfortunately result in incremental increase adjustments over the coming months. As always, increases will remain highly segmented by policyholder and every effort has been made to limit the extent of increases as far as possible. The following excess adjustments have been implemented for Santam & Discovery Insure. Santam Vehicles: Compulsory (basic) vehicle excesses will be increased by R1 000 for all our products. The R0 excess for policyholders over 55 years will remain unaltered. Vehicle glass excesses will remain unaltered. Contents: Excesses for lightning/thunderbolt, power surge, accidental damage, mechanical/electrical/electronic damage will increase by R500 for all our products. Discovery Insure
If you would like us to review your policy please contact William in our Short-term department email: service@daberistic.com Source: Discovery & Santam
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AuthorKevin Yeh Archives
January 2025
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